At PhillipCapital UK, our aim is to provide the best service in the market. If we fall short of this aim, we want you to tell us. All feedback is welcome and we will endeavour to respond to every comment you give us. If there are any general issues you have experienced, or things that you feel we could do better, please fill in the feedback form.
In the unlikely event that you feel at any time dissatisfied with the service you have received from PhillipCapital UK you should contact a member of our compliance team using one of the following methods:
Fill in the complaints form, by selecting complaints from the dropdown list;
Email us at [email protected] or
Alternatively, you can put your complaint in writing and send it to the following address:
PhillipCapital UK - Complaints Department
5th Floor, Candlewick house
120 Cannon Street
London
EC4N 6AS
Your feedback will be directed to our compliance team who will investigate the circumstance of the complaint on your behalf. All complaints are dealt with according to the PhillipCapital UK’s complaints procedure and a full written response will be sent to you as soon as possible.
If you do not feel that we have appropriately resolved your complaint you may be able to refer it to the Financial Ombudsman Service – an independent organisation who help to resolve disputes between companies and clients.
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Or find out more at
www.financial-ombudsman.org.uk
Our team of UK based account managers are a call away, no press 1 for this or press 2 for that, simply an account manager there to help you.
Call us on 08450 738 822 or +44 (0)207398 3100 if calling from overseas We are available from 8am to 6pm 5 days a week
